Delivery & returns

Orders placed before 2pm on a working day are dispatched the same day. Delivery is free on orders over £1,000 and £3.95 below that, sent with Royal Mail, tracked and in plain outer packaging with nothing on the outside identifying the contents.

How long it takes

Royal Mail usually delivers within two to three working days of dispatch. Orders placed after 2pm, at a weekend or on a bank holiday are dispatched the next working day. Delivery estimates are estimates, not guarantees.

Where we deliver

We deliver to addresses in the United Kingdom. We cannot deliver to PO boxes, and someone needs to be able to take the parcel at the address you give us.

Tracking your order

You will get a tracking number once your order has been dispatched. If a parcel has not arrived within seven working days of dispatch, message us on WhatsApp at +447882742797 and we will chase it with Royal Mail.

Returns

For reasons of safety we cannot accept the return of any medicine once it has left the pharmacy, even unopened — we have no way of knowing how it has been stored. This does not affect your legal rights where a product is faulty, damaged in transit, or not what you ordered. Contact us within 14 days and we will put it right.

Sealed health and hygiene products cannot be returned once the seal is broken. Other unopened items in their original condition can be returned within 14 days of delivery.

Something wrong with your order

If anything arrives damaged, missing or not what you ordered, message us on WhatsApp at +447882742797 within 14 days with your order number and a photograph where you can. We will replace it or refund it.

Disposing of unwanted medicines

Unwanted medicines can be returned to any pharmacy for safe disposal, including ours. Please do not put them in the bin or flush them.